Cancellation, Return & Exchange Policy

Applicable to all property listings and auctioned real estate on SaudiAuction.Estate

1. General Policy

Real‑estate transactions in Saudi Arabia are legally binding once payment is completed and the buyer receives confirmation of purchase. Due to the nature of property sales, cancellations, returns, and exchanges are generally not permitted except under specific conditions outlined below.

2. Cancellation Policy

2.1 Buyer‑Initiated Cancellation

A buyer cannot cancel a property purchase after:

• Winning an auction

• Making full or partial payment

• Signing any sale agreement or handover document

Buyer‑initiated cancellations are not eligible for refunds unless covered under Section 4 (Exceptional Cases).

2.2 Seller‑Initiated Cancellation

A seller may cancel the transaction only if:

• The buyer fails to complete payment within the required timeframe

• The buyer provides invalid or fraudulent documents

• The property becomes legally restricted or unavailable

If the seller cancels for reasons unrelated to buyer fault, the buyer will receive a full refund of any payments made.

3. Return Policy

Real‑estate properties cannot be returned once:

• The handover is completed

• The buyer signs the Handover Confirmation

• Ownership transfer begins or is completed

Properties are sold as‑is, based on the listing details and buyer inspection.

4. Exchange Policy

Property exchanges are not allowed under any circumstances. Each listing is a unique asset and cannot be swapped for another property or listing.

5. Exceptional Cases for Cancellation or Refund

A cancellation or refund may be approved only under the following conditions:

5.1 Misrepresentation or Fraud

If the seller:

• Provided false information

• Hid critical defects

• Submitted fraudulent ownership documents

SaudiAuction.Estate will investigate and may approve cancellation and refund.

5.2 Legal Restrictions

Cancellation may be approved if:

• The property cannot be legally transferred

• The property is under a government dispute or enforcement order

• The seller fails to provide mandatory legal documents (Title Deed, FAL License, Ownership Certificate)

5.3 Seller Non‑Compliance

Cancellation may be granted if the seller:

• Refuses to complete the handover

• Fails to appear for the scheduled transfer

• Cannot prove legal ownership

6. Cancellation Request Process

To request cancellation under exceptional cases:

1. Submit a formal request within 48 hours of discovering the issue.

2. Provide supporting evidence (photos, documents, communication logs).

3. SaudiAuction.Estate will review the case within 7–14 business days.

4. If approved, the refund will be processed through the original payment method.

7. Non‑Eligible Situations

Cancellation, return, or exchange will not be approved for:

• Buyer changing their mind

• Buyer failing to inspect the property before bidding

• Market price changes

• Delays caused by banks or financing

• Issues discovered after handover

• Buyer dissatisfaction with location, size, or design after purchase

8. Platform Disclaimer

SaudiAuction.Estate acts as a marketplace facilitator. The platform is not responsible for:

• Property defects discovered after handover

• Buyer or seller negligence

• Losses due to improper inspection or due diligence

The platform will intervene only in cases involving fraud, misrepresentation, or violation of policy.

9. Final Decision

All cancellation, return, and exchange decisions are made at the discretion of SaudiAuction.Estate, based on evidence and compliance with Saudi real‑estate regulations.